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The Suicide Hotline Overhaul

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The National Suicide Prevention Lifeline has been around for nearly 20 years. And over the years, an increase in the volume of calls has strained its call centers, leaving some calls unanswered. WSJ’s Brianna Abbott discusses the effort to replace the Lifeline with a simpler, more responsive number: 988.

Further reading: 

One in Six Calls to National Suicide Prevention Lifeline End Without Reaching a Counselor 

What Is 988? Behind the New Mental Health Crisis Lifeline Number 

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